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AI Support Automation for SaaS & Agencies

Your support inbox, handled before you open it.

An AI agent classifies every support email, drafts replies in your voice, and flags bugs and feature requests as they arrive. A human always clicks send. Built for SaaS teams and agencies drowning in support email.

Book a 20-Minute Inbox ReviewSee Pricing

Drafts, never auto-sends. Your inbox, your data, your LLM account. Revoke access any time.

Support inbox · last pass

Agent running
  • Bug

    Customer · billing export fails on CSV

    Drafted a reply + flagged to your eng channel

  • How-to

    Customer · how do I invite my team?

    Drafted in your voice, grounded in your docs

  • Feature

    Customer · request: saved views

    Logged to the weekly digest, no reply needed

Drafts queued for your review · nothing sent yet

You click send

Services

Productized setup, transparent pricing

One setup fee per service, then a monthly retainer that keeps the system tuned, monitored, and improving. No hourly billing, no surprises.

Email Support Agent

An AI agent that reads your support inbox on a schedule, classifies every email, drafts replies in your voice, and flags bugs and feature requests. Drafts only. A human always clicks send.

$1,500 setupfrom $300/mo ongoing care
  • Connects to your existing inbox (Google Workspace or Microsoft 365)
  • Classifies every email: bug, billing, how-to, feature request, spam
  • Drafts replies in your tone, grounded in your product docs
  • Weekly digest: new bugs and feature requests, pulled from real tickets
  • Runs on your schedule: every 15 minutes, hourly, or daily

Knowledge Base Creation

We turn your scattered docs, email threads, and tribal knowledge into a knowledge base that feeds the support agent and that customers and staff can actually search.

$1,500 setupfrom $300/mo ongoing care
  • Audit of existing docs, past support replies, and product knowledge
  • A structured knowledge base written for both humans and AI retrieval
  • Your top support answers documented once, reused everywhere
  • Refresh cadence so articles stay current as your product changes

Custom

Multi-channel support, phone triage, CRM integration, or automations across your whole workflow. If it involves AI and operations, we can scope it.

Let's talk

Scoped individually, quoted before any work starts.

Tell us what you need

How it works

Live in about a week, with you in control the whole way

No migration, no new helpdesk to adopt, no six-week onboarding. The agent works inside the inbox you already have.

  1. ~30 minutes

    Kickoff call

    You grant read access to your support inbox through your provider's own OAuth flow, share your product docs, and we agree on the rules together: what the agent may answer, what it must escalate, and how often it checks the inbox.

  2. 1–2 days

    Build

    We configure the agent, load your documentation, and encode your tone plus routing rules: which emails get drafts, which get flagged, which are left alone.

  3. Before anyone goes live

    Test against history

    We dry-run the agent against your last 20–30 real support emails and tune until the drafts read like something you would have written yourself.

  4. Typically within a week

    Go live

    Drafts start appearing in your inbox on the schedule you chose, and your weekly digest of new bugs and feature requests begins. From day one the rule is the same: drafts only, you click send.

Every step of the way, the agent drafts and a human sends. It never replies to a customer on its own.

What you get

Concrete deliverables, not a vague AI roadmap

One setup, four things you can point at on day one.

  • Drafts in your own inbox, in your voice

    Replies land as drafts in the support inbox you already use, written in your tone and grounded in your product docs. You edit if needed, then click send. Nothing to install, no new tool to learn.

  • Every email classified

    Each inbound email is sorted as bug, billing, how-to, feature request, or spam. You stop triaging by hand and start each morning with an inbox that is already organized.

  • A weekly digest of real signal

    New bugs and feature requests mined from actual tickets, summarized and delivered weekly. Your product roadmap starts hearing from every customer, not just the loudest ones.

  • Response time from hours to minutes

    Because the drafting work is already done, replies go out while the customer is still looking at their inbox. Faster answers, same human judgment on every send.

The boundaries

What we will not do with your inbox

Drafts, never auto-sends. Your inbox, your data, your LLM account. Revoke access any time.

No security theater here: no invented certifications, no badge wall. Just the actual limits of the system, stated plainly, because they are the point.

  • Drafts, never auto-sends

    The agent prepares replies; a human always clicks send. It cannot email your customers without you.

  • Your inbox stays yours

    We connect through your email provider's own OAuth consent screen. You can revoke our access at any time, in one click, from your own admin settings.

  • Your data never trains anything

    Your docs, tickets, and customer emails are used to serve you and nothing else. They are never fed into model training.

  • LLM usage on your account, with a spend cap

    Model usage runs on your own provider account, so you see every token it costs. We set a spend cap during setup so the bill can never surprise you.

  • Cancel, and access ends

    No lock-in, no exported-data hostage situation. Cancel and the OAuth grant is revoked, the system stops, and you keep the knowledge base we wrote.

FAQ

The questions people actually ask

Straight answers. If yours is not here, email us and we will add it.

What if it drafts something wrong?

You are the safety net: every draft waits for a human to review and send, so a wrong draft is caught before it ever reaches a customer. And the error rate drops every week, because the weekly care tuning is driven by exactly the drafts you corrected.

Does this replace my support person?

No. It removes the typing. Your support person keeps their judgment, their empathy, and their final click on send, but stops spending their day writing the same replies from scratch. Most teams absorb growth without adding support headcount.

Which email providers do you support?

Google Workspace and Microsoft 365. Connection is through each provider's standard OAuth flow, so you keep full control and can revoke access at any time.

How fast is setup?

Most customers are live within a week: a 30-minute kickoff call, one to two days of build, then testing against your recent email history before anything touches a live inbox.

What does the monthly care include?

Continuous tuning based on the drafts you corrected, loading new product knowledge as you ship, the weekly bug and feature-request digest, and support when anything looks off. It is what keeps the system getting better instead of drifting.

What happens if we cancel?

You revoke the OAuth grant, the system stops, and that is it. You keep the knowledge base we wrote. There is no lock-in and no data held hostage.

Is our customer data safe?

Your inbox access is read-only through your provider's OAuth, your data never trains any model, and LLM usage runs on your own account with a spend cap. We do not claim certifications we do not hold; the boundaries section above is the whole story.

Start here

Book a 20-Minute Inbox Review

We open your support inbox together (screen-share, read-only), look at what is actually landing there, and you get an honest read on what an agent could and could not handle. No pitch deck.

Prefer to skip the form? Email hello@verifiedlayer.com and we will set up the same 20-minute call.

A rough guess is fine; it just shapes what we look at on the call.

For example: support eats every morning, and bugs get discovered by customers instead of by us.

Please do not submit customer names, ticket contents, or other customer data through this form.